Customer Testimonials

BUYER BEWARE!!!! PLEASE READ ENTIREL! RETAIN AN ATTORNEY BEFORE PURCHASING NEW OR UESED VEHICLE FROM THIS DEALERSHIP... I started looking for a new used vehicle over 2 months ago. I found what appeared to be beautiful 2020 AUDI SQ7 with under 48,000 miles. It took nearly 3 weeks to get the dealership to the negotiated price, they were squabbling over $660. I had the displeasure of speaking to 4 sales associates, 2 slaes managers and one General Manager. There is absolutely NO COMMUNICATION between any of the workers there. 2 of the sales associates assigned to me either quit or were terminated in a 3 week period. Once total ... Read More

Full review text opened.

DealerRater - Jun 16, 2026

BUYER BEWARE!!!! PLEASE READ ENTIREL! RETAIN AN ATTORNEY BEFORE PURCHASING NEW OR UESED VEHICLE FROM THIS DEALERSHIP... I started looking for a new used vehicle over 2 months ago. I found what appeared to be beautiful 2020 AUDI SQ7 with under 48,000 miles. It took nearly 3 weeks to get the dealership to the negotiated price, they were squabbling over $660. I had the displeasure of speaking to 4 sales associates, 2 slaes managers and one General Manager. There is absolutely NO COMMUNICATION between any of the workers there. 2 of the sales associates assigned to me either quit or were terminated in a 3 week period. Once total cost was agreed upon as a buyer, I did my due diligence in making sure that certain services were completed before I picked up the vehicle. Keep in mind I purchased this vehicle 250 miles from Delray. I wanted to make sure that all of the necessary flushes were completed, recalls were attended to and most importantly the Android Auto/Apple Car play USB-C connections worked properly with no issues. I was assured that this car went through a 125 point inspection and things that needed to be addressed were. Mind you; Greico Ford had this vehicle for approximately 1 year before I purchased it. I was told that the brakes were done (Using after-market parts), which in an Audi is HIGHLY DISCOURAGED. Knowing this fact and that I am going to have to replace the brakes and rotors in a year I still decided to purchase the car, because the terms were just right. When I got to Greico Ford, the car was detailed and ready for test drive. I started it up and drove around the block with my fourth sales associate. The car was smooth, there was some crackling coming from the speakers which the sales associate said that was normal. He not knowing that I am a sound engineer I know that crackling is NOT normal. The crackling comes and goes. That is not the major issue. As I am finishing signing my paper work, I get into the car and start to set the car setting to my needs. With the Second Sales manager out there with, I plugged in my android device into the USB-C port and within seconds, I get a critical error message stating there is moisture in my phone and that I need to disconnect immediately. So I did, and we plugged his phone in and he said that only happens when there is moistiure in the phone and it is very humid in Delray. I said that is not an excuse, I need this rectified, this is why I am purchasing the vehicle, knowing that this car is NOT equipped with BLUETOOTH Android Auto, ONLY USB Connections. This manager told me that the deal is done and they will take care of it. I get the car home and straight to an AUDI dealership because there is still an open recall. I have Audi do a through check of the vehicle, and they report, that the car had been in an accident, and the front bumper clips were broken and there is signs of glue holding the bumper in place. The front sensors were damaged and needed to be replaced and the Android Auto USBs were definitely damaged and needed to be replaced. The air filter was torn and original (Filthy) and the transmission fluid was gritty and only half full. There was an oil change performed to ensure the correct oil is being used and the tires were just under the state legal limit for sale, which means they need to be replaced. I contacted the manager who said it was out his hands and he could only pass the message along. It has been nearly 3 weeks, and over $3,000 in repairs and I can't get any manager on the phone. I have contacted and retained an attorney to rectify this situation. In Summation, Grieco Ford is a SCAM, they are selling cars that do not meet state and federal regulations when selling a car and they HIDE behind selling a car "AS IS" even when they give you their word that they will "TAKE CARE OF IT." The hide. Grieco FORD you should BE ASHAMED OF YOURSELVES. . .

Read at DealerRater

Do not give them your time, energy, or money. They are liars on all fronts and you’ll never get a straight forward honest answer. I knew dealerships were bad but this takes the cake. Truly immoral people working here.

Read at DealerRater

Thank you Jeff Balaban for amazing customer service and repairs on my Stang! I Highly recommend his knowledge and expertise.

Read at DealerRater

NOT A FAN OF THE GRIECO GROUP, BUT I HAD A GREAT EXPERIENCE DEALING WITH MY SALESMAN ANDREW, CHRIS THE USED CAR MANAGER AND REINER IN FINANCE!! GREAT GUYS, GREAT DEAL, WELL RUN DEALERSHIP BY THE MANAGEMENT TEAM!

Read at DealerRater

What a scam. I had an appointment with the Grieco service department to have an oil change and tire rotation and to do a Ford Motor recommended repair on the transmission. My vehicle only had 41K miles on it. I had a coupon to perform the first repair for less than $100 and the Ford-recommended repair was free. The service rep at Grieco said they would check the other fluids, but it would take another day. When I returned to pick up the vehicle the following day, I was met with a totally unexpected $1861 bill. They had performed unapproved services for ... Read More

Full review text opened.

DealerRater - Mar 23, 2026

What a scam. I had an appointment with the Grieco service department to have an oil change and tire rotation and to do a Ford Motor recommended repair on the transmission. My vehicle only had 41K miles on it. I had a coupon to perform the first repair for less than $100 and the Ford-recommended repair was free. The service rep at Grieco said they would check the other fluids, but it would take another day. When I returned to pick up the vehicle the following day, I was met with a totally unexpected $1861 bill. They had performed unapproved services for various fluid replacements, wheel alignment, cabin filter replacement, fuel injector services, engine air filter replacement plus they added a credit card penalty and shop service fee. They refused to perform the Ford Motor recommended repair on the transmission shifter cable for unknown reasons. I was scammed big time! I will never deal with Grieco again. What an embarrassment to Ford Motor Company. Their rep need not contact me. It’s done.

Read at DealerRater

Be careful. Beware red flag, super shady sales guys and super shady sales managers. You have been warned to shop at your own risk

Read at DealerRater

I’ve had multiple terrible experiences with this service department, and it’s consistently the same story: incompetence, lack of communication, and zero accountability. I own a high-performance truck, and every time it goes in, something goes wrong. Warranty issues always take 3+ visits before they’re even close to being resolved. A simple oil change turned into a complete disaster when the technicians didn’t even screw the oil cap back on, dumping oil all over my engine bay and causing further mechanical problems. The service reps constantly make promises they don’t keep, avoid calls, and rarely communicate updates. ... Read More

Full review text opened.

DealerRater - Sep 29, 2025

I’ve had multiple terrible experiences with this service department, and it’s consistently the same story: incompetence, lack of communication, and zero accountability. I own a high-performance truck, and every time it goes in, something goes wrong. Warranty issues always take 3+ visits before they’re even close to being resolved. A simple oil change turned into a complete disaster when the technicians didn’t even screw the oil cap back on, dumping oil all over my engine bay and causing further mechanical problems. The service reps constantly make promises they don’t keep, avoid calls, and rarely communicate updates. The mechanics are careless at best, incompetent at worst. Instead of solving problems, they create new ones. This isn’t a one-time mistake — it’s a pattern. If you value your vehicle and your time, avoid Greico Ford Delray Beach service department. Don’t trust these people with your car.

Read at DealerRater

I purchased a brand new Ford maverick in May 2024, it has less than 10,000 miles and the key broke. FORD will not stand behind their keys. I’ve read all over the Internet where they break constantly and our junk. Grieco FORD does not stand behind their product either. I’m quite disappointed. I highly recommend you buy a Toyota or a Nissan Ford doesn’t stand behind their products.

Read at DealerRater

Tvoe was very professional and tried everything in his power to get me a good rate and I love that, very nice guy too

Read at DealerRater

purchased a car online from this dealership and had a very disappointing experience. The photos they provided did not show major issues like deep scratches with rust, severely worn tires, and an engine oil leak. I was promised by the salesperson Tanner that cosmetic issues would be fixed before delivery, but they never were. He also said he would send touch-up paint — it's been over 2 months and nothing arrived. I reached out to the manager Jeffrey, but the issue remains unresolved. I now have a damaged car that wasn’t honestly represented. Be very cautious if you're buying ... Read More

Full review text opened.

DealerRater - Jun 27, 2025

purchased a car online from this dealership and had a very disappointing experience. The photos they provided did not show major issues like deep scratches with rust, severely worn tires, and an engine oil leak. I was promised by the salesperson Tanner that cosmetic issues would be fixed before delivery, but they never were. He also said he would send touch-up paint — it's been over 2 months and nothing arrived. I reached out to the manager Jeffrey, but the issue remains unresolved. I now have a damaged car that wasn’t honestly represented. Be very cautious if you're buying remotely from this dealership

Read at DealerRater

Sebastian rolled out the red carpet and even picked me up at TriRail since I was coming from WPB to Del Ray for the purchase. Knowledgeable, friendly and helpful young man!

Read at DealerRater

We had a very poor experience at Grieco Ford of Delray. We went in to test a Mustang Mach E EV but the first salesperson knew nothing about the car. The second person was slightly better but kept us waiting for over an hour both on the day of our test drive and the next day when we went back to make a purchase. The sales manager, Jeff, offered us extra FordPass points to make up for our inconvenience; however, to date we've received neither the standard points for purchasing a new car nor any discretionary bonus. After six ... Read More

Full review text opened.

DealerRater - May 30, 2025

We had a very poor experience at Grieco Ford of Delray. We went in to test a Mustang Mach E EV but the first salesperson knew nothing about the car. The second person was slightly better but kept us waiting for over an hour both on the day of our test drive and the next day when we went back to make a purchase. The sales manager, Jeff, offered us extra FordPass points to make up for our inconvenience; however, to date we've received neither the standard points for purchasing a new car nor any discretionary bonus. After six months, I finally phoned Ford directly to sort the matter out. We are very happy with the Mach E, but Grieco left a very bad taste in our mouth so we need to find a more reputable dealership for service.

Read at DealerRater

From the moment i walked into the dealer i was greeted by a friendly greeter my sales person Sebastian Rodriguez came over immediately to welcome me. Sebastian was kind, considerate as well as knowledgeable and did not use any hard sell tactics. Working with Sebastian was a pleasure. He helped me narrow down my search and made my first time experience a real pleasure. I would highly recommend Sebastian Rodriguez and Grieco Ford for your auto needs!!!!

Read at DealerRater

They are completely dishonest, not transparent and a xxxxxxxx. Please, keep away from them! I bought a 2021 Eco Sport paid cash and they made a collectible agency to contact me!

Read at DealerRater

I made the car buying process smooth and easy. He had everything prepared for me, so the process was super fast and James good salesman sale me the car as online offer. Thank you to the Greico team and James for the immaculate service!

Read at DealerRater

If it would allow a Zero Star Rating, I would go with that. Made an online inquiry to purchase a vehicle and an outsourced "offsite" person called me to make an appointment to see the car. When I actually talked to someone from the dealership, Justin took my info and then passed it to Melissa. Melissa re asked me all the same information I had already provided to Justin. Melissa kept pushing for me to come in and said management did not "feel comfortable" providing me an offer on my trade in without seeing it in ... Read More

Full review text opened.

DealerRater - Mar 19, 2025

If it would allow a Zero Star Rating, I would go with that. Made an online inquiry to purchase a vehicle and an outsourced "offsite" person called me to make an appointment to see the car. When I actually talked to someone from the dealership, Justin took my info and then passed it to Melissa. Melissa re asked me all the same information I had already provided to Justin. Melissa kept pushing for me to come in and said management did not "feel comfortable" providing me an offer on my trade in without seeing it in person. So how are online transactions with home delivery done? I provided my VIN and photos of the vehicle; I wanted an Out the Door Price before driving 4 hours to the dealership and wasting my time. They constantly played the numbers game which is the opposite of what the online pricing says, no hassle upfront pricing. They acted like they were doing me a favor honoring the online $1000 off coupon I was entitled too, then they turned around and added a $983.56 PDI charge on top of the vehicle, I have the worksheet to prove it. They wanted to play games with the numbers when their website literally spells out every single charge that's included and not included, said she would remove a $700 LoJack system to lower the price of the vehicle for me, online says it and 2 years of activation are INCLUDED in the quoted price of the vehicle, not saving me anything. Called me to say they made a mistake that vehicle has already been sold but they had a Platinum instead. Dishonest as they come, I just bought a new F150 down the street at Autonation Ford 45 days ago, guess that's where I will be heading to buy my Expedition. They provide upfront pricing fair dealer fees and don't have add Ons and play around.

Read at DealerRater

Shady, dishonest, and deceptive — stay far away! This dealership is the definition of shady. I ordered a new F-350 and put down a deposit. When the truck came in and I sat down to do the paperwork, they conveniently “forgot” to apply my deposit toward the purchase. I brought it up, and they acted like it wasn’t a big deal — then ignored me for 6 months when I tried to get it resolved. I had to physically go back to the dealership and demand to speak to someone before they finally admitted the mistake and gave me a check for ... Read More

Full review text opened.

DealerRater - Mar 18, 2025

Shady, dishonest, and deceptive — stay far away! This dealership is the definition of shady. I ordered a new F-350 and put down a deposit. When the truck came in and I sat down to do the paperwork, they conveniently “forgot” to apply my deposit toward the purchase. I brought it up, and they acted like it wasn’t a big deal — then ignored me for 6 months when I tried to get it resolved. I had to physically go back to the dealership and demand to speak to someone before they finally admitted the mistake and gave me a check for my deposit. That should have been my first red flag. But it gets worse. When I bought the truck, the finance guy sold me a PremiumCARE extended warranty for around $3,500. He walked me through the benefits, told me it was the most comprehensive coverage available, and assured me that’s what I was getting. Fast forward 37 months — just after my factory warranty expired — I took my truck to a different dealership to get the mirror motors fixed, only to be told I didn’t have a PremiumCARE warranty. After checking my paperwork, I realized Greico had ripped me off yet again. They had switched it out for a lower-tier Diesel EngineCARE plan without telling me — so they charged me for PremiumCARE but gave me a plan that covers way less. Classic bait and switch. When I called to get it fixed, they gave me the runaround. No one would call me back, and when I finally reached someone, they just said, “you signed it.” To make matters worse, when I tried to refinance through my credit union, they refused to tell me who was holding the loan on my truck. After pressing them, they outright lied about it — stalling and stringing me along while keeping me in the dark about who held the note. If this were one mistake, I’d chalk it up to incompetence — but this was a clear pattern of deception. They tried to keep my deposit, bait-and-switched my warranty, and lied about the financing. This dealership operates with zero integrity and shady business practices from top to bottom. Save yourself the stress and go somewhere else — this place is a complete scam.

Read at DealerRater

I am writing to share my deeply disappointing experience with Geico Ford Delray Beach, Florida. Ford, which has left me feeling completely betrayed and dissatisfied as a customer. I am writing to express my deep dissatisfaction with the 2024 Mustang Mach-E. I leased from Greico Ford in Delray Beach on December 27, 2024. My salesperson, Mark Vas, provided me with misleading information about the vehicle, such as he told me not to worry about the insurance that it was going to be so cheap that I was going to be in shock. The car insurance is so expensive it’s unbelievable. Mark Vas ... Read More

Full review text opened.

DealerRater - Jan 16, 2025

I am writing to share my deeply disappointing experience with Geico Ford Delray Beach, Florida. Ford, which has left me feeling completely betrayed and dissatisfied as a customer. I am writing to express my deep dissatisfaction with the 2024 Mustang Mach-E. I leased from Greico Ford in Delray Beach on December 27, 2024. My salesperson, Mark Vas, provided me with misleading information about the vehicle, such as he told me not to worry about the insurance that it was going to be so cheap that I was going to be in shock. The car insurance is so expensive it’s unbelievable. Mark Vas completely lied to me. xx me to buy this car which has led to numerous issues and significant frustration over the past month. that reflect poorly on the integrity of this dealership. First, one of the primary concerns is the car’s charging capabilities. I was not adequately informed about the scarcity of charging stations, and after having the vehicle for only a week, I found myself stranded late at night with a dead battery. I had to call for a flatbed tow, which cost me $210. This experience highlighted how impractical it is to use the car, given the lack of easily accessible charging locations. Additionally, I was promised all-weather mats by my salesperson, which I never received. Despite several attempts to address my concerns with your dealership, I was told that only a three-day return policy applied. I expressed my dissatisfaction and concern about the car’s practicality, particularly its inability to hold a charge and the challenges in finding charging stations, but was met with limited assistance. The only solution offered was to bring the car in for service to check if there was a mechanical issue. I also contacted my salesperson directly, explaining my unhappiness and intention to return the car within the first week. When I arrived at the dealership, he was unavailable, and I was instead met with a confrontational attitude from multiple other staff members. This behavior only added to my frustration. While the Mustang Mach-E, may appear appealing in terms of design, it has proven to be a highly impractical vehicle due to its charging limitations. I am extremely disappointed with the service and communication from your dealership and feel misled by the promises made during the sales process. I requesting a resolution to this matter, whether through the return of the vehicle or a suitable alternative. I would appreciate it if you could contact me at your earliest convenience to discuss a way forward. Despite my attempts to resolve these issues by reaching out to Mark Vas and even contacting Greco Ford directly . I have been met with silence and indifference. This lack of responsiveness only adds to the frustration and disappointment I have experienced throughout this ordeal. when I was complaining to service about charging I was taken next door to Geico Chevy to charge my car and I was told because I did not buy a Chevy I was not allowed to charge my car. At Geico Chevrolet. In light of these egregious actions and the disregard for customer satisfaction, I am exploring legal options, including initiating a class action lawsuit against Geico Ford . If you have also been mistreated or misled by this dealership, I encourage you to join me in seeking justice and holding Geico Delray Beach Ford accountable for their deceptive practices. Please share your contact information if you wish to participate in this potential legal action or if you have any insights or experiences to contribute. I am also leveraging social media platforms to raise awareness about Geico Ford's unethical behavior and to ensure that others are informed before engaging with this dealership. As a loyal Ford customer who has purchased four vehicles from the brand, I am deeply disappointed by the lack of care and integrity displayed by Geico Ford as a whole. It is my hope that by speaking out, we can bring about positive change and prevent others from facing similar

Read at DealerRater

We filled out a form requesting information about a vehicle, they called to ask us to come look at the car, but lied about its availability and tried to show us something else when it arrived.

Read at DealerRater

Hassan made the car buying process simple and easy. He had everything prepared for me, so the process was super fast. Thank you to the Greco team and Hassan for the immaculate service!

Read at DealerRater

Bervens is awesome! Great service I will always recommend him in the future, great service

Read at DealerRater

Worked with Bervens Jean on the purchase of our 2024 F350 dually. We knew exactly what we wanted and Bervens went above and beyond to make the experience as quick and painless as buying a new vehicle can be. Great communication, great production and closing with Rachel was very pleasant, responsive via phone/text and thorough with paperwork. We drove over 3.5 hours to make this purchase Bervens and Rachel had us out within an hour. Thank for a great experience!

Read at DealerRater

Amazing help with the purchase of my F-450, Victoria was the best help possible

Read at DealerRater

I have a vehicle diagnostic tester. You plug it into any vehicle and it tells you the malfunctions with an error code. When I bought the truck, I tested it and it said that the 6th injector needed to be changed. I went to the service center and they said it wouldn't be possible with your determination, we will test it for 200 dollars, I agreed. Then the service staff deducted a 7500 dollar service fee and advised me to return the car. Then he wrote in the report that the customer did not accept the repair. In addition, they did ... Read More

Full review text opened.

DealerRater - Jun 7, 2024

I have a vehicle diagnostic tester. You plug it into any vehicle and it tells you the malfunctions with an error code. When I bought the truck, I tested it and it said that the 6th injector needed to be changed. I went to the service center and they said it wouldn't be possible with your determination, we will test it for 200 dollars, I agreed. Then the service staff deducted a 7500 dollar service fee and advised me to return the car. Then he wrote in the report that the customer did not accept the repair. In addition, they did not finish the job that they said would be completed in 24-48 hours, and they did not respond to text messages and phone calls. A week later, I went to the service, they kept me waiting for hours and gave me my car without doing anything and charged me 500 dollars.

Read at DealerRater

This place has Horrible service. Treacherous lazy uncaring and unprofessionals people and work ethic. I don’t know how they stay in business and am going to have to pay for an attorney. I suggest you don’t even consider buying and especially leaving a vehicle here. Will have car for months and charges are astronomical.

Read at DealerRater

Avoid at all costs. Sleezy dealership just looking to make a buck. Poor customer service skills. Fulfills all bad stereotypes about car dealerships. Showed up for a service appt and my advisor Ian was nowhere to be found. As I was waiting another older female advisor was badmouthing a client to her fellow advisor right next to me. If management cares it is the advisor right across from Ian. 15 mins later my advisor appears and I felt rushed in my consultation. I could sense he was pushing a sales agenda- I saw right through it. Again rushed and cheesy car ... Read More

Full review text opened.

DealerRater - Apr 26, 2024

Avoid at all costs. Sleezy dealership just looking to make a buck. Poor customer service skills. Fulfills all bad stereotypes about car dealerships. Showed up for a service appt and my advisor Ian was nowhere to be found. As I was waiting another older female advisor was badmouthing a client to her fellow advisor right next to me. If management cares it is the advisor right across from Ian. 15 mins later my advisor appears and I felt rushed in my consultation. I could sense he was pushing a sales agenda- I saw right through it. Again rushed and cheesy car dealer vibes. Worst part is I scheduled an appt and they did not honor it that day. No thanks- I’ll happily take my business elsewhere.. Please do yourself a favor and avoid this unprofessional place!

Read at DealerRater

I put one star because there is no other lower rating. I am very disappointed with the attention and repair service of my vehicle. They did not keep a given word, they took many days to give me information about the repair of the vehicle, they changed spare parts at random (charging very high amounts for each repair) and in the end they did not solve the cause of the problem on two occasions.

Read at DealerRater

Highly recommend the Service Team at Grieco Ford of Delray Beach! We've taken our Ford Escape there for the last three service appointments and have had smooth and speedy experiences, many thanks to Darlene Wehe our Service Advisor! 🙂

Read at DealerRater

Called Jarrod pilone about my sons 150 cause of some issues.let me tell you he’s the service manager and he took it on himself to take care of it .he said to bring it in which we did .when it was done he emailed me saying it was ready so I went to pick it up and guess what he drove it out too me .I truly appreciate that from him and the Grieco people thanks again Jarrod

Read at DealerRater

I guess there is a valid reason why this dealer has such poor ratings. It is because of their people and poor customer service skills. I was trying to buy a truck from long distance, at first the communication with sales manager Kevin Boufford via phone and text was cordial. I really liked the truck they had, to the point I was willing to drive all the way from NC to FL to close this deal. I made an offer for the truck, but it seems my offer hurt Kevin's feeling and sensitivities that he decided to first not ... Read More

Full review text opened.

DealerRater - Nov 16, 2023

I guess there is a valid reason why this dealer has such poor ratings. It is because of their people and poor customer service skills. I was trying to buy a truck from long distance, at first the communication with sales manager Kevin Boufford via phone and text was cordial. I really liked the truck they had, to the point I was willing to drive all the way from NC to FL to close this deal. I made an offer for the truck, but it seems my offer hurt Kevin's feeling and sensitivities that he decided to first not give me a counter offer, then to reply saying " to hold on to the offer for 60 days and will consider if the vehicle is still there", and then he chose to ignore any other communication attempt. Good job Kevin and Greico Ford of Delray Beach!

Read at DealerRater

Easy transaction. So happy with my brand new Bronco! Tyler was wonderful. He was willing to help however he could and was super friendly along the way.

Read at DealerRater

**10-16-23** UPDATE: A gentleman of a sales manager Jeff Cirks contacted me; and to keep this brief: acted with professionalism, and integrity, and we've reached an agreement that makes this situation better. He also explained the disconnect that likely caused the lack of disclosure to happen; whatever the case, when he was presented with the situation, he did as much of the "right thing" as one could reasonably hope for. GREICO AUTO GROUP-- DON'T LET THIS MAN GO.. and allow him to lead with integrity, even if that means you occasionally make less $$. Sometimes you ... Read More

Full review text opened.

DealerRater - Sep 30, 2023

**10-16-23** UPDATE: A gentleman of a sales manager Jeff Cirks contacted me; and to keep this brief: acted with professionalism, and integrity, and we've reached an agreement that makes this situation better. He also explained the disconnect that likely caused the lack of disclosure to happen; whatever the case, when he was presented with the situation, he did as much of the "right thing" as one could reasonably hope for. GREICO AUTO GROUP-- DON'T LET THIS MAN GO.. and allow him to lead with integrity, even if that means you occasionally make less $$. Sometimes you have to lose a battle to win a war. ******************************************** Changed my 1 star to 4 stars.** You sold me a car with undisclosed frame damage. I sent [email protected] an email on 9/22/23- received no response. I'll be contacting: BBB Ford Corporate Grieco Corporate Florida Attorney General's office on Monday. *BUYERS BEWARE* CHECK CARFAX + AUTOCHECK * THEY BOUGHT A CAR FROM AUCTION, STATED IT DIDN'T COME FROM AN AUCTION, AND DIDN'T DISCLOSE THE FRAME DAMAGE THAT THE AUCTION DID DISCLOSE TO THEM. YOU'LL END UP PAYING TOP DOLLAR FOR A CAR WORTH BOTTOM DOLLAR.

Read at DealerRater

Love my Cobra snake! Great experience with their team. They explained everything about the car in detail.

Read at DealerRater

Bearing in mind that this is a dealership I rate them highly on many aspects …

Read at DealerRater

My salesman, Tanner Franskousky is the best. Very customer service oriented, honest and trustworthy. The showroom is immaculate and very comfortable. There was good inventory to choose from.

Read at DealerRater

It was the quickest transaction I’ve had buying a car. Not too much going back and forth. I thought it was a fair deal and I love the SUV

Read at DealerRater

I went into Greico Ford to look at cars as my lease was snout to end. I was greeted by Tanner who was friendly, knowledgeable and respectful. I never felt pressured and I planned to look at other cars but I fell in love with the Mustang and was ready fora change and Michael (the manager) and Tanner and Donovan (finance) made it easy and fun. I left the dealership with a new car!

Read at DealerRater

Good people we got the car we what it my wife told them what we are looking for he told us let me check he got the perfect medium SUV Thank you Hassan

Read at DealerRater

Best car buying experience we’ve ever had. Would recommend to everyone. Excellent car dealership.

Read at DealerRater

If you absolutely have to use this dealership, Ask for ANDRE, He Lie's the best!!

Read at DealerRater

Don’t walk…run away from this dealership. 1st red flag - The Ol’ Bait and switch. They changed the price on me vs. What I had agreed upon with the salesperson. (I was buying out of state and didn’t realize it til the paperwork was overnighted etc.) 2nd red flag - The staff wrecked the vehicle before delivery (out of state deal) and didn’t offer anything, hardly got an apology, I had to battle for any type of compensation, and even then, they have not held to their word despite multiple attempts on my behalf. 3rd red ... Read More

Full review text opened.

DealerRater - May 8, 2023

Don’t walk…run away from this dealership. 1st red flag - The Ol’ Bait and switch. They changed the price on me vs. What I had agreed upon with the salesperson. (I was buying out of state and didn’t realize it til the paperwork was overnighted etc.) 2nd red flag - The staff wrecked the vehicle before delivery (out of state deal) and didn’t offer anything, hardly got an apology, I had to battle for any type of compensation, and even then, they have not held to their word despite multiple attempts on my behalf. 3rd red flag - the vehicle was supposedly detailed before delivery. They should find a new detailer because the vehicle wasn’t detailed at all. Save yourself the headache - these folks aren’t honest and will screw you any chance they get.

Read at DealerRater

If I could literally give zero stars I would. Progressive sent my car here to get work done, it’s been two months and no telling when I’ll actually get my car back. There is absolutely minimal communication and when I do get ahold of someone I’m given the run around. They refuse to give me a loaner vehicle & compensate me in any way. I’ve reached out to the management to no avail. My emails and phone calls are left unreturned.

Read at DealerRater

INCOMPETENT!! Park your car in the middle of the Everglades and wait a week... you'll get the same service as these hustlers. Left my truck for an oil, lube and filter, tire rotation and check transmission....6 DAYS LATER nothing had been done. No communication at all. These folks send the BS meter to infinity. Avoid at all costs. BUYER BEWARE.

Read at DealerRater

Would never buy another car from Grieco Ford. Sued and got $1160.00 judgement against Grieco for over charges. Management and sales representative ignored repeated request to resolve issue.

Read at DealerRater

No stars! Please run away form this Dealership. They are sexists, confused, they threaten customers, and once you buy they tell lots of lies and promises that they never keep. I was forced to buy a 2016 Ford Escape after being scammed with my 2014 Tiguan with no AC in Florida! They forced me to buy an extended warranty and lots of other stuff. In November 4th I had an accident and the car turned to a total loss. The insurance company payed her part but iam still paying financial monthly because the dealership is late with the refund check and Gap ... Read More

Full review text opened.

DealerRater - Feb 25, 2023

No stars! Please run away form this Dealership. They are sexists, confused, they threaten customers, and once you buy they tell lots of lies and promises that they never keep. I was forced to buy a 2016 Ford Escape after being scammed with my 2014 Tiguan with no AC in Florida! They forced me to buy an extended warranty and lots of other stuff. In November 4th I had an accident and the car turned to a total loss. The insurance company payed her part but iam still paying financial monthly because the dealership is late with the refund check and Gap Insurance as well. Iam broke and they don’t help at all! They are scammers. The finance director threatened me and it’s a horrible, a sexist men and a liar too. Never get there!

Read at DealerRater

***IF YOU HAVE HAD A PROBLEM WITH THIS DEALERSHIP REPORT THEM TO THE BETTER BUSINESS BUREAU AND FILE A COMPLAINT.*** Imagine a woman who is 9 months pregnant become the object of hostility and bullying at a car dealership. That is our story. We bought a van from the manchildren at Greico Ford a few months ago and after 10 days it broke down. I took it back and they kept it for 10 more days, then they finally “fixed” the problems that we brought it in for. But not before we were gaslighted for buying a used car from them — yes, you ... Read More

Full review text opened.

DealerRater - Feb 7, 2023

***IF YOU HAVE HAD A PROBLEM WITH THIS DEALERSHIP REPORT THEM TO THE BETTER BUSINESS BUREAU AND FILE A COMPLAINT.*** Imagine a woman who is 9 months pregnant become the object of hostility and bullying at a car dealership. That is our story. We bought a van from the manchildren at Greico Ford a few months ago and after 10 days it broke down. I took it back and they kept it for 10 more days, then they finally “fixed” the problems that we brought it in for. But not before we were gaslighted for buying a used car from them — yes, you heard that correctly — my 9 month pregnant wife was told, verbatim, “you should have known what you were getting into when you bought a car with this many miles on it.” When I picked up the van finally I made a right out of the parking lot and the check engine light came immediately back on. I had my mechanic hook it up to the computer and there was a laundry list of more problems it had. Either the mechanics there don’t know what they are doing and couldn’t find these very basic problems or the management just don’t care — neither is acceptable. They care about nothing but making a few quick bucks. They filled their pockets while they hid behind their contracts and sales counter. Here’s where it gets really dirty: The used car sales manager Chris showed me no option but to turn the van back in for another car (which I didn’t want because they had no more vans at their dealership). I was offered $1500 LESS for the car I had for 10 days. Worse yet I was told I MUST buy from their inventory in order to have that credit— a refund was not an option. I was therefore forced into a car that was not only NOT the car we wanted but had an incredibly unfair price tag. (I’m pretty sure they added fees that weren’t supposed to be there or higher than normal because of the heated interaction we had after all of this happened.) Ultimately, that they created an impossible situation that put the customer in a rock-and-hard-place scenario by selling us a van that shouldn’t have been on their lot and then taking advantage of our vulnerability when we were without a car. Bottom line: awful quality vehicle followed by overpriced vehicle followed by hidden fees, topped off with aggressive and hostile management style. Note to the toddlers running the place: People who take advantage of people are weak. It takes strength to do the right thing especially when there is self-gain on the line. Note to everyone else: BBB didn’t get me everything I wanted in rectifying the situation but I did get a check for the difference in the refund of my warranty. So, REPORT THEM TO THE BBB! Don’t stop— Greico knows they’re in the wrong.

Read at DealerRater

Brought my 2017 edge for oil change as part of my Ford Maintenance package. The mechanic market the remaining breaks pads as 5mil for all 4 breaks. My rear breaks where changed 2 month ago, my front breaks are still the originals (I now have about 72k miles). I wouldn't bring the car back to this dealership. The service advisor was very good.

Read at DealerRater

DO NOT USE THIS DEALERSHIP! This is the WORST dealership for service. Had one great service advisor but she left. Appointments are required to drop off the vehicle so it can sit in line for DAYS waiting to be diagnosed...Not serviced just diagnosed!! xxxxxxxx!! My appointment was for a repair they supposedly had fixed. Better yet..DO NOT BUY A FORD! I own/have owned Lexus & Mercedes. Those dealerships have intelligent advisors & managers who know what customer service is.

Read at DealerRater

Excellent to deal with, planned out experience by Lydia and the staff! I would highly recommend anyone looking for their next vehicle to go to Grieco Ford!

Read at DealerRater

Purchased a 2016 Ford Escape in mid-November for my dad who is living in Delray. Had to bring it in for service at the end of December, turns out it needed a new battery and cables which are not covered under the regular warranty OR the extra warranty I purchased because it is considered "normal wear and tear", which I was not aware of when I purchased the extra warranty since I was told it would cover everything on the car. I had NO issues with Scott, our salesman or Trevor, our service writer, however, I did have an ... Read More

Full review text opened.

DealerRater - Jan 10, 2023

Purchased a 2016 Ford Escape in mid-November for my dad who is living in Delray. Had to bring it in for service at the end of December, turns out it needed a new battery and cables which are not covered under the regular warranty OR the extra warranty I purchased because it is considered "normal wear and tear", which I was not aware of when I purchased the extra warranty since I was told it would cover everything on the car. I had NO issues with Scott, our salesman or Trevor, our service writer, however, I did have an issue with the sales manager Jeff, who proceeded to "mansplain" to me how a car battery works and how it is "like the battery in a TV remote control that you buy from Best Buy.' He was very condescending, being a woman does not make me ignorant when it comes to cars or car batteries, which is what he implied. I know how to change a battery, check and change the oil, check tire pressure and change a flat. The fact that I was in New York and the car was in Florida was the only thing stopping me from taking care of it myself. Scott, our salesman, was wonderful, he was helpful, considerate and made purchasing the car an easy experience, even sending a car for my dad when it was time to take possession of the car. Trevor, our service writer, was terrific as well, getting back to me quickly and always polite, he made sure that my dad was picked up and brought to the dealership to get his car back, and he ensured that the car was clean. Scott, Trevor and the receptionists (who were ALWAYS polite, cheerful and helpful), are the only people saving this from being a one star review.

Read at DealerRater

Mustafa was very professional, informative, kind, and readily available to answer any questions I had. Unfortunately, I decided to move on due to the inability to negotiate a lower price or free warranty. But a great overall experience as this was my first time going to a dealer.

Read at DealerRater

My wife and I purchased a 2022 Ford Edge from Marvin Saunders a few weeks ago and had a great experience. He is totally professional as a salesperson but his extra effort following up on some of the details after the sale is what sets him apart. I would highly recommend Marvin to anyone looking for a Ford. Mike & Renee O'Connell

Read at DealerRater

Wired money two days before picking up vehicle. 20 minutes before I arrive from my 3 hour drive they call and say they didn’t receive it and my bank shows that Greicos bank rejected transfer a day earlier. They could have checked the day before but they did not! Wasted 4 hours there and then left with one year old vehicle to have the “change oil light “ come on 20 miles down the road! Their response was “sorry”! Don’t expect good service at Greico!

Read at DealerRater

Brang car under warranty transmission 100/000 warranty repair and to oil change and multi point inspection and car nonstop stalling they fixed transmission said everything done and that’s all they did, lied to I came pick up said to her did you do oil change and multi point inspection and diagnosis of stalls at light said to me all done gave car back engine blew right after told them denied even till today negligence and liability talked to gm new car sales today told another gm today no results and low oil light came on only as engine seized ford ... Read More

Full review text opened.

DealerRater - Oct 14, 2022

Brang car under warranty transmission 100/000 warranty repair and to oil change and multi point inspection and car nonstop stalling they fixed transmission said everything done and that’s all they did, lied to I came pick up said to her did you do oil change and multi point inspection and diagnosis of stalls at light said to me all done gave car back engine blew right after told them denied even till today negligence and liability talked to gm new car sales today told another gm today no results and low oil light came on only as engine seized ford factory issues car 2018 5.0 got convertible no excuse gm ask what do you want me to do I said you liability fix or put me in new, his reply, NOT GONNA HAPPEN, crooks try to sell me 15,000 engine , crooks engine rebuilds to new 4500 1500 labor this company is now going to be sued by me myself civil courts pbc Sherrif said civil suit they wanted oil changes 15.000 before ever seeing this problem or to cure 8000 miles more engine blew no low oil light came on to till car seized up engine, the news I’m beinging there to next, round two, buyers or maintenance being done Grieco ford delray blow your engine deny liability and try sell 15.000 new engine it’s a scam game over see you in court grieco

Read at DealerRater

MY NAME IS FRANK AND I OWN A 2021 FORD EXPEDITION MAX . I WOULD LIKE TO EXPRESS MY GRATITUDE AND APPRECIATION FOR THE EXCELLENT SERVICE, PERFORMANCE AND PROFESSIONALISM TO THE SERVICE MANAGER MR. HOLGER FREIMANN AND SERVICE ADVISOR TREVOR OMSTED FROM GRIECO FORD OF DELRAY! I RECOMMEND THIS DEALERSHIP VERY HIGHLY AND I AM VERY SATISFIED, THERE SERVICE DEPT WAS TRULY OUTSTANDING!

Read at DealerRater

I have been calling this dealership for over a week. My car was delivered with one key. It was never revealed to me that it only had one key. I paid $36500 cash for this car plus $675 for delivery and now I have to pay $520 for a new key. And no manager will return my call. Two keys is a pretty standard item to expect when paying a premium price for a used car. I heard from them multiple times a day before I paid them their money. Now crickets.

Read at DealerRater

STAY AWAY FROM THIS DEALERSHIP , THE REVIEWS ARE AWFUL , BUY OR LEASE YOUR NEXT TIME FROM ANYONE ELSE . THE MOST TRICKS AND GAMES I HAVE SEEN (EVER) ! TAKE THE TIME AND READ THESE REVIEWS ,THE DEALERSHIP OWNER APPARENTLY KNOWS WHATS GOING ON AND DOESNT CARE . DONT SUPPORT THIS BEHAVIOR SEND A CLEAR MESSAGE THE CAR BUYER IS DONE WITH DEALERSHIP GAMES

Read at DealerRater

Our recent experience with Greico Ford was outstanding. Darlene in the service department was a pleasure to work with. She went above and beyond to help me get my daughter’s car in for diagnosis. Once the diagnosis was made, she ordered the parts which were covered under warranty. We had previously tried to get in at other Ford dealerships to get the car looked at and were given a date more than a month away. Darlene had the car in within a few days of our first phone call. At the time, Darlene said the parts could take 4 to 6 ... Read More

Full review text opened.

DealerRater - Aug 12, 2022

Our recent experience with Greico Ford was outstanding. Darlene in the service department was a pleasure to work with. She went above and beyond to help me get my daughter’s car in for diagnosis. Once the diagnosis was made, she ordered the parts which were covered under warranty. We had previously tried to get in at other Ford dealerships to get the car looked at and were given a date more than a month away. Darlene had the car in within a few days of our first phone call. At the time, Darlene said the parts could take 4 to 6 months to come in, which was understandable given the current supply problems. Fortunately, the parts came in much sooner than expected and the car has been repaired already. Thank you, Darlene, for your kindness, understanding, professionalism and wonderful customer service. We couldn’t be happier customers. Ginny G. From New Jersey and Katie G. From Deerfield Beach

Read at DealerRater

I live 9 hours away in Byron, Georgia. Marvin did great in sending me great video of the mustang I wanted. When I arrived, Marvin had car setting out front and ready. He did great. Marvin is great but in 4 weeks my trade in has not been paid off. Marvin has tried to help but no one else will call me back and give answers. I called new sales manager Jeff, and he assures he will have me an answer the next business day.

Read at DealerRater

First class operation! Scott, Frank and Shawn were total professionals. I owned and operated a General Motor's Dealership in New York and Connecticut and when I went it to buy my car I just went through there process without going into details about myself. these people are 5 star. I own now one of the largest reputation management companies in the USA and I am very sensitive to how business treat clients because I deal with issues from businesses who have issues. Grieco is one of the best at customer care and treatment. I went to the dealership and did ... Read More

Full review text opened.

DealerRater - Jul 21, 2022

First class operation! Scott, Frank and Shawn were total professionals. I owned and operated a General Motor's Dealership in New York and Connecticut and when I went it to buy my car I just went through there process without going into details about myself. these people are 5 star. I own now one of the largest reputation management companies in the USA and I am very sensitive to how business treat clients because I deal with issues from businesses who have issues. Grieco is one of the best at customer care and treatment. I went to the dealership and did not by this car online

Read at DealerRater

If you need your car serviced GO ELSEWHERE. It’s like they don’t want to work. The people answering the phone is completely rude when transferring to the correct department. When do transferred no one answers… when you leave a voice mail no one returns… when you go in person no one o owe anything… they had my car for a week 0 communication. Slow!! And it seems like no one wants to work. Ridiculous.

Read at DealerRater

Unreliable, difficult to get answers, extremely slow. One of the worst experience with a service department I have experienced. Had the car for a full week. Even after we had a service appointment. This did not include waiting time for part.

Read at DealerRater

My question was never answered concerning the hp of the Jaq V8 engine (550 or 575). Why???

Read at DealerRater

Service department is terrible. Slow to respond to concerns and can't seem to (or want to) find the problem with my vehicle. Had it with them for 14 days and they never looked at it...then they told me all of the sudden it was fixed because they reset a code...my vehicle did the exact same thing on my drive home from their shop. When I cled back to ask about bringing it back in they said I'd have to go to the back of the line again. They also told me since my vehicle wasn't showing ... Read More

Full review text opened.

DealerRater - May 20, 2022

Service department is terrible. Slow to respond to concerns and can't seem to (or want to) find the problem with my vehicle. Had it with them for 14 days and they never looked at it...then they told me all of the sudden it was fixed because they reset a code...my vehicle did the exact same thing on my drive home from their shop. When I cled back to ask about bringing it back in they said I'd have to go to the back of the line again. They also told me since my vehicle wasn't showing in error codes in the computer that they didn't really know what they would do. I have gone elsewhere now. If you can avoid Greico Ford in Delray you should steer clear. They will not help you.

Read at DealerRater

I put a refundable deposit on a Bronco when they announced they were bringing them back. I was so excited and was told at that time the dealership would contact me to place the order I the future. Well I think we are aware of the delays in making of the vehicle, when I was contacted in on March 26,2021 by Lydia of Grieco Ford in Delray I decided to cancel. I was also told I would receive the deposit, that she would take care of it. This was done by text messages which I still have. Fast forward to a ... Read More

Full review text opened.

DealerRater - Apr 26, 2022

I put a refundable deposit on a Bronco when they announced they were bringing them back. I was so excited and was told at that time the dealership would contact me to place the order I the future. Well I think we are aware of the delays in making of the vehicle, when I was contacted in on March 26,2021 by Lydia of Grieco Ford in Delray I decided to cancel. I was also told I would receive the deposit, that she would take care of it. This was done by text messages which I still have. Fast forward to a year later I still have not received the deposit after speaking to many sales agent's in this dealership. Lastly was Bervin and the sales manager Jeff. I have sent the email to cancel as requested by Jeff who also told me he would send a confirmation. I have have received nothing. I have filed complaints with the state and BBB. I am now so grateful I did not go ahead with this purchase. And any thoughts of buying a Bronco in the future have been put to rest after this. It feels fraudulent at best. UPDATE: After posting this I got a call from Tara with their customer service. It's awful that it takes a bad review to get a phone call back from this dealership. After the same apologies and promises from Tara I still have no refunded deposit after 2 weeks! She told me they would be sending me a check because my card number changed. Then she asked if I would take my review down. As you can see I declined. This place has some nerve. I am just guessing that is why they have more good reviews than bad on Google. Because on Yelp its a different story. I just talked to Tara again and now they want ANOTHER cancelation in writing when they already have 2. The last email I sent to Jeff their sales manager. If you are looking to buy a car from here I suggest looking at other review sites to arm yourself with all the information to make a good decision and look for problematic areas before your purchase. If they can't make a simple deposit right I would be concerned about spending 50K or more with them.

Read at DealerRater

We bought a 2020 Ford Mustang Ecoboost from Richard Goldfeder at Grieco Ford of Delray and really had the best experience ever buying a car. He got all the information regarding what we were looking for, what we had seen already, and what price he needed to beat and he came back with only one car that made sense. The car was absolutely perfect. He did not apply any pressure and simple presented what made sense considering our needs. It was a great experience all around. I will probably need another car soon and will certainly reach out to Richard again.

Read at DealerRater

Horrible service, NO communication with the vehicle owner. Service dept always busy and unprofessional, worst experience ever with a service department

Read at DealerRater

Very disreputable. Besides being xxxxx pricewise, I was cudgeled into the purchase of tire/rim coverage, GAP coverage and an extended warranty, the total for all 3 is over $5,000. A few days later I canceled all the coverages. It's now been almost 2 months since Grieco received the written canceled form and they still have not remitted the funds to Ford Motor Credit since the items were included as part of my auto loan. I've called and written them several times and no one responds at all. Stay away. Addendum: I just called the companies providing the coverages that were ... Read More

Full review text opened.

DealerRater - Feb 9, 2022

Very disreputable. Besides being xxxxx pricewise, I was cudgeled into the purchase of tire/rim coverage, GAP coverage and an extended warranty, the total for all 3 is over $5,000. A few days later I canceled all the coverages. It's now been almost 2 months since Grieco received the written canceled form and they still have not remitted the funds to Ford Motor Credit since the items were included as part of my auto loan. I've called and written them several times and no one responds at all. Stay away. Addendum: I just called the companies providing the coverages that were canceled by me on 12/15/21 and both confirm they never even received a cancelation request from Grieco Ford. I'm simply disgusted!

Read at DealerRater

The worst customer service, phone transferring skills, call backs and attitude by anyone answering the phone! This is the worst Ford service department I have ever seen!!!

Read at DealerRater

I went to go buy a truck from them that I found listed on the Internet. Truck was listed for $62,000, but when I asked for the price in order to get financed, they try to switch the price up to $69,000. Additionally, they added a bunch of random fees that equated up to $4000 additional. Finally, they removed those additional fees and brought the price of the truck to the original listed price. They made it seem as though they were doing me a favor. I specifically asked if the car was a clean Carfax, for which day then responded “yes, absolutely!” ... Read More

Full review text opened.

DealerRater - Jan 22, 2022

I went to go buy a truck from them that I found listed on the Internet. Truck was listed for $62,000, but when I asked for the price in order to get financed, they try to switch the price up to $69,000. Additionally, they added a bunch of random fees that equated up to $4000 additional. Finally, they removed those additional fees and brought the price of the truck to the original listed price. They made it seem as though they were doing me a favor. I specifically asked if the car was a clean Carfax, for which day then responded “yes, absolutely!” After pulling my credit unnecessarily twice, because I specifically told them I will be financing the car myself through my own bank, it was uncovered that the car was a lemon law car. They tried to convince me that the car was recalled due to a window motor. That was a bold face lie trying to trick me into buying the truck. They also told me it would take them several hours to investigate the reason behind the recall, yet another lie. The reason was listed on the Carfax that they conveniently didn’t show me. The truck was recalled because it goes into limp mode. That could be a number of reasons. They completely lied, pulled a bait and switch, did false advertising, and were completely unethical in their approach to selling vehicles. I strongly urge you to consider other dealerships before dealing with these crooks.

Read at DealerRater

Grieco Ford dealership at Delray Beach went over and beyond and they were all absolutely phenomenal. Berverns was my salesperson and he did everything he could to get me the truck I fell in love with. He made the impossible become possible! This was my first time ever buying a vehicle and he exceeded all of my expectations. I recommend using him as your salesperson at this dealership. He will not disappoint you! Thank you again Grieco and specifically Berverns!!

Read at DealerRater

This was my first time using Grieco Ford of Delray Beach, and I must say, it left a great impression on me. If you're looking for a good and reliable maintenance rep, be sure to look for Erik Hoffman. Mr. Hoffman helped me with my service and I couldn't be happier!

Read at DealerRater

I had a wonderful buying experience here. We live quite far away but were out for the day half looking. We knew inventory was low and we had a very specific car we were looking for. We'd already been told twice just to order it because we'd never find it. We fully expected to leave, have lunch and drive home. But my dream car as it turned out had been delivered the night before and no one had really seen it yet! Jean B. was our Sales Consultant and he was so gracious and nice. Answered every question, ... Read More

Full review text opened.

DealerRater - Nov 22, 2021

I had a wonderful buying experience here. We live quite far away but were out for the day half looking. We knew inventory was low and we had a very specific car we were looking for. We'd already been told twice just to order it because we'd never find it. We fully expected to leave, have lunch and drive home. But my dream car as it turned out had been delivered the night before and no one had really seen it yet! Jean B. was our Sales Consultant and he was so gracious and nice. Answered every question, sent us informational videos about the car, helped get the deal done and got us a GREAT price on our trade-in. He brought me back options on payments and I told him where I wanted to be and there was no pushiness or misrepresentation at all. Super nice guy. Joe B., our finance guy was excellent as well. There was no haggling or surprises over the payment. He got us a great deal and in the price range we wanted. Buying a car is usually so stressful and ugly - there are local car dealerships we now refuse to do business with - but I'd go back to Grieco Ford in a heartbeat AND I got my dream car!!

Read at DealerRater

I was not able to set my phone to the Ford Pass and one of the sales personnel, Bervin Jean was able to help me and set it up I was not able to return after it was set up for another few days after and was again helpful and courteous and eager to help I did not bought my vehicle from him and was still willing to help me, a true asset to your company. R Young

Read at DealerRater

The salesman James truly cares about his customer. The dealership on the other hand only cares about there over priced markup cars. I spent all day, 11:15 to 6.15 trying to buy a Ford Mustang Mach-e and This dealer charges $7500 more on top of msrp. I talked to Ford direct and other dealer that confirmed this should not be happening because Ford agreed not to mark allow dealer up their vehicles. This $7500 walked me away from the deal today and quite frankly has left myself and my family so upset. I’m not a millionaire I’m sorry, just an average joe ... Read More

Full review text opened.

DealerRater - Sep 18, 2021

The salesman James truly cares about his customer. The dealership on the other hand only cares about there over priced markup cars. I spent all day, 11:15 to 6.15 trying to buy a Ford Mustang Mach-e and This dealer charges $7500 more on top of msrp. I talked to Ford direct and other dealer that confirmed this should not be happening because Ford agreed not to mark allow dealer up their vehicles. This $7500 walked me away from the deal today and quite frankly has left myself and my family so upset. I’m not a millionaire I’m sorry, just an average joe trying to buy a car not get ripped off. This practice needs to be looked at, This is unfair and sad. Not what the American icon Henry Ford would have ever wanted.

Read at DealerRater

Mustafa was are salesman and he did a great jobs attending to all are needs We purchased the car Great jobs all around This is my 2nd car purchased here

Read at DealerRater

Regarding my visit to the service center; Faith, was informative, well spoken, with a delightful personality. Appreciatively, Accommodated my "last minute" request! She is an asset to the customer service department!!

Read at DealerRater

Maybe the dealership is fine . Lorenzo is the is a thief . He took of me screwed for 2,000.00 because hes broke and he im because i came asked how wrote and made it too easy . But , now I see the owner only responds to positive reviews . Its very nice of him . He says thank for review , what ever need let us know , The owner Im need your Mr Owner so either you looking into it and waiting before you respond . or ? I dont like the " the owner " If im correct do me a favor , respond to my review . Just ... Read More

Full review text opened.

DealerRater - Aug 9, 2021

Maybe the dealership is fine . Lorenzo is the is a thief . He took of me screwed for 2,000.00 because hes broke and he im because i came asked how wrote and made it too easy . But , now I see the owner only responds to positive reviews . Its very nice of him . He says thank for review , what ever need let us know , The owner Im need your Mr Owner so either you looking into it and waiting before you respond . or ? I dont like the " the owner " If im correct do me a favor , respond to my review . Just lmk you looking into. Make believe you wanna help it doesnt matter IM SUEING EVEYONE because you saw what your salesman said ...its ok

Read at DealerRater

First off I give my sales person 5 stars he was OUTSTANDING PAULO FERREIRA. BEAUTIFUL show room and building. sales were very friendly and confident in their knowledge BUT I live 2 hours away and they sent me a quote of my trade for my used car....internet price was great, so after you arrive and they show you the break down, STICKER SHOCK sets in, they add on this $1999 RECONN fee, which when you read the fine line, you see the normal $999 etc so this is how they get you for lowering the internet price. Paulo had his boss try to ... Read More

Full review text opened.

DealerRater - Jul 4, 2021

First off I give my sales person 5 stars he was OUTSTANDING PAULO FERREIRA. BEAUTIFUL show room and building. sales were very friendly and confident in their knowledge BUT I live 2 hours away and they sent me a quote of my trade for my used car....internet price was great, so after you arrive and they show you the break down, STICKER SHOCK sets in, they add on this $1999 RECONN fee, which when you read the fine line, you see the normal $999 etc so this is how they get you for lowering the internet price. Paulo had his boss try to explain, who clearly has no customer service skills and lacks tack and diplomacy. He made my experience very stressful and more frustrating to say the least. I cannot say I would recommend Grieco as I feel they are very misleading but Paul was great would highly recommend him. I purchased two used cars last year and there were no hidden costs etc like Grieco presented. Bottom line: The sales consultant, did his best to manage a bad situation, however the management clearly didn’t care.

Read at DealerRater

If you go there ask for William he's gonna be straightforward with everything not gonna give you the run around or try to stack useless add-ons.

Read at DealerRater

I've bought 5 or 6 cars from Alan Sanfillipo, and Alan is the best. He treats me with respect and is a true professional. That's why I keep buying cars from Alan. Thanks Alan.

Read at DealerRater

DO NOT TRUST THIS DEALERSHIP! - They will lie and tell you anything just to get you in the door. Our experience today was terrible and was an example of the worst practices in car sales. Because we are not local, we called to confirm that the specific vehicle we were interested in was available this morning. They told us it was, and set up an appointment to view it. They said they would have it “pulled up at the front waiting for us”. So we traveled over 2 hours to their location, only to find out when we arrived they ... Read More

Full review text opened.

DealerRater - May 4, 2021

DO NOT TRUST THIS DEALERSHIP! - They will lie and tell you anything just to get you in the door. Our experience today was terrible and was an example of the worst practices in car sales. Because we are not local, we called to confirm that the specific vehicle we were interested in was available this morning. They told us it was, and set up an appointment to view it. They said they would have it “pulled up at the front waiting for us”. So we traveled over 2 hours to their location, only to find out when we arrived they actually did not have it ready and didn’t even know where it was. We waited around while they searched for it. Only to find out that it had been damaged the day before. They tried to play it off and sell us other cars that were way out of price range and not what we wanted. This seems to be their policy - just tell you whatever gets you to come into the dealership. The sales consultant, did his best to manage a bad situation, however the management clearly didn’t care. We waited around wasting even more time while management took hours to come speak with us directly and when they did, they just made more excuses for their bad sales practices. Grieco Ford you wasted our time and we won’t be back. Hopefully, this review helps others avoid this experience.

Read at DealerRater

AWFUL, SLEEZY, STEREOTYICAL, Greico puts vehicles on their site they don't have then lure you in to sell you something you don't want. They set up a "VIP" appointment and once you get there they make you wait for someone who knows nothing about the appt. you set up. Incredibly unprofessional, and to think I brought a check bc I pay cash for my vehicles on the spot. A TERRIBLE EXPERIENCE AND WASTE OF MY TIME.

Read at DealerRater

Both our sales person Lydia & the finance manager Joe worked extremely hard to find me the truck I needed at a price that worked for me. Great experience

Read at DealerRater

Dylan Stewart you was amazing, the service was excellent very honest and professional!!! Thank you for helping us seal the deal! My mother loves her car!!!

Read at DealerRater

Ian Divittorio at Greieco Ford in Del Ray FL was our salesperson for our vehicle purchase. We were so happy to spend the morning with him as he patiently, attentively and informatively walked us through the process. I can't say enough about this dealership! It is the most beautiful and clean dealership I have ever been in and more important is run by real pros, these guys know their stuff!

Read at DealerRater

An advertisement for high price trade in on my car got me in the doors to see if it were true. Broke down costs of what I would be getting for what I was giving up after all is said and done (trade-in offer - remaining balance v.s. how much out the door cost was and how much KBB price was for future trade-in on the used car I was getting). I had no reason to deal but Jordan Gantwarg really worked out a nice deal that I felt comfortable with. I was honestly more worried about the warranty ... Read More

Full review text opened.

DealerRater - Feb 8, 2021

An advertisement for high price trade in on my car got me in the doors to see if it were true. Broke down costs of what I would be getting for what I was giving up after all is said and done (trade-in offer - remaining balance v.s. how much out the door cost was and how much KBB price was for future trade-in on the used car I was getting). I had no reason to deal but Jordan Gantwarg really worked out a nice deal that I felt comfortable with. I was honestly more worried about the warranty with a used car. I was assured that they honor their 7 year CPO warranty and that it was included with my purchase, though it did not come with any paperwork that night. I was told the paperwork will come after they process it since the sale happened over the weekend, and we were the last ones out. I called back in a week later and the CPO was indeed included just as promised! Rarely am I this surprised by a dealership holding true to their word, but this one pulled through. Would highly recommend to shop from.

Read at DealerRater

My experience with Todd Bracey was very smooth. He is very patient and really is helpful. Pleasure to work with. I’d recommend him to anyone going to Ford.

Read at DealerRater

Update on previous review (Email sent to John Carino as suggested on my previous review) Hello John, Thank you for responding to my review on dealerRater. As you could appreciate I felt really mislead from your advertised price. I believe that the requirements to be able to qualify for the general advertised price is really far from the average consumer. A car price (stock LUC22923) that was listed online for $22930, was raised to well over $30000 after taxes, tag and the not qualified discounts. I had called on the previous day and spoke with Nicholetta and specifically asked for more information ... Read More

Full review text opened.

DealerRater - Dec 11, 2020

Update on previous review (Email sent to John Carino as suggested on my previous review) Hello John, Thank you for responding to my review on dealerRater. As you could appreciate I felt really mislead from your advertised price. I believe that the requirements to be able to qualify for the general advertised price is really far from the average consumer. A car price (stock LUC22923) that was listed online for $22930, was raised to well over $30000 after taxes, tag and the not qualified discounts. I had called on the previous day and spoke with Nicholetta and specifically asked for more information on the deal and what other fees were involved and as I mentioned to Ms. Hernandez (apologies if this not the proper name, one of the managers that spoke with me) I am no one to tell you what to set your product price, however I expect to not be deceived to get me to come to your location and then tell me the price was not as it was advertised. Another answer that I received was that your dealer was advertising this was just because every other place was doing it the same. I do not believe a person should do something “just because” everyone else is also doing it, especially if is something that is wrong. This was definitely not the way that I was expecting a deal to go by. Respectfully RA. PS. I was contacted by the sales staff to provide an offer that was approved by a “corporate manager” that happened to be there at the time. The offer was similar to the one I was offered the previous day. Still the car got over $30 000 financed with $5000 down. I did not received a response to my email sent to John Carino. My opinion has not changed after contacting them back.

Read at DealerRater

This year has been difficult for all of us. Business slowed down and were temporarily closed. Anyway, I finally made it to Grieco Service for a repair but was advised that my extended warranty expired two weeks prior and that there was NO flexibility-- despite the fact that the current pandemic prevented me from getting over there earlier and I had no knowledge of the warranty expiration date. Since then I have tried reaching out many times but NEVER receive a response. It is one of the most frustrating experiences ever. The problem I am experiencing is EXACTLY what is ... Read More

Full review text opened.

DealerRater - Nov 18, 2020

This year has been difficult for all of us. Business slowed down and were temporarily closed. Anyway, I finally made it to Grieco Service for a repair but was advised that my extended warranty expired two weeks prior and that there was NO flexibility-- despite the fact that the current pandemic prevented me from getting over there earlier and I had no knowledge of the warranty expiration date. Since then I have tried reaching out many times but NEVER receive a response. It is one of the most frustrating experiences ever. The problem I am experiencing is EXACTLY what is described in the extended warranty. The car has less than 50k miles on it and now I am facing several thousand dollars of repairs. Not to mention I have been there over the years and nobody warned me about this possibility. I appreciate deadlines but I also recognize fairness and extenuating circumstances and customer service. Clearly, Grieco doesn't care about doing what is right for the customer. I can't even get someone on the phone to make a reasonable, appropriate and/or fair deal. I would stay away from Greico until they get their act together.

Read at DealerRater

I recently purchased a used Ram Promaster that had a defective radio. The Greco Ford promised that it would be replaced two months later nothing!

Read at DealerRater

A week prior to buying the car, my wife and I met Charlotte as we were looking at the Mustang Ecoboost. Unfortunately, there was a recall on these vehicles. Charlotte and I exchanged contact information and as soon as the recall was taken care of, she immediately informed me and let me know the vehicle was available. Charlotte was very informative, knowledgeable and friendly. I would absolutely work with Charlotte again.

Read at DealerRater

I have to say this was the best shopping experience ever Scott was absolutely amazing he listened to me and without the hassle of going back and fourth for hours found my F-150 with the help of Liz Hernandez I wanna thank you both for making this experience a memorable one. THANK YOU Grieco Ford of Delray.

Read at DealerRater

Thank you Frank for an awesome experience you and your sales team made my car shopping experience so pleasant. Thank you for helping me find my used fusion.

Read at DealerRater

I love my Explorer ST so much I have to share my experience! I inquired online looking for my Dream car. I received a Call from the internet sales Manager Liz Hernandez she was incredibly knowledgeable on the vehicle. Answered all my questions and made finding my Beautiful ST AN Awesome experience. When I visited she greeted me and introduced me to SCOTT whom was very nice and just as informative. I was in and out in less than 3 hours! With my Beautiful new Ride. I have to say I will be coming back to buy my sons first CAR ... Read More

Full review text opened.

DealerRater - Oct 1, 2020

I love my Explorer ST so much I have to share my experience! I inquired online looking for my Dream car. I received a Call from the internet sales Manager Liz Hernandez she was incredibly knowledgeable on the vehicle. Answered all my questions and made finding my Beautiful ST AN Awesome experience. When I visited she greeted me and introduced me to SCOTT whom was very nice and just as informative. I was in and out in less than 3 hours! With my Beautiful new Ride. I have to say I will be coming back to buy my sons first CAR here and LIZ AND SCOTT will have our business always Thank you both for an awesome experience!

Read at DealerRater

Ok the 5 stars aren’t shining very bright i have been waiting now 2 weeks , and today completely ignored by all managers . Lets try a store visit tomorrow should not be a chore to get a safe new truck . Now they completely went bad . Try to give me 10000 less for my truck on a new daully . They are a joke !! Watch for my Instagram!!

Read at DealerRater

Grieco Ford of Delray Beach is an amazing dealer all thanks to Liz and her wonderful team. Barenvens, David and everyone I met at the dealer are amazing. Liz was really honest with me, very friendly, caring and hardworking toward making sure I leave happy and have an incredible experience. She is definitely an asset. I drove from all the way Hialeah/Doral to this dealer in Delray Beach just because of her communication and willingness to assist. I also have to offer my special thank Barevens which was very caring and patient with me while I explore options and ... Read More

Full review text opened.

DealerRater - Aug 20, 2020

Grieco Ford of Delray Beach is an amazing dealer all thanks to Liz and her wonderful team. Barenvens, David and everyone I met at the dealer are amazing. Liz was really honest with me, very friendly, caring and hardworking toward making sure I leave happy and have an incredible experience. She is definitely an asset. I drove from all the way Hialeah/Doral to this dealer in Delray Beach just because of her communication and willingness to assist. I also have to offer my special thank Barevens which was very caring and patient with me while I explore options and made my decision. My only regret is not knowing of how outstanding the team here is. My warmest regard to the team. - Yosbany

Read at DealerRater

Ignore this dealership like the plague Incompetent routine vehicle service and lousy 5 hour ordeal trying to end one lease to start another after being hounded to set appointment. Rather than showing me the ecosport or escape I asked to see they tried ripping me off on a buyout telling me what a favor they are doing by not selling me a car. I'm taking my complaint to FORD directly

Read at DealerRater

I purchased a 2012 Ford Escape and noticed a leak. Sergio immediately assigned Charlie to fix it. Both Sergio and Charlie gave excellent customer service!

Read at DealerRater

Very unhappy with my purchase , Long term of the loan is different from I was told plus additional charges I was not explained. Woman don’t go there alone. This happened a few months ago n it’s my fault for not checking the paper right when I left , I was a loyal customer to Ford no any more .

Read at DealerRater